1. INTRODUCTION
Welcome to The Weight Loss Clinic! Founded by Dr. Kunda Phiri, a medical doctor and public health specialist, we are dedicated to helping women achieve healthy and sustainable weight loss through evidence-based practices and compassionate support. We appreciate your trust and are committed to protecting your privacy. Please read this Privacy Policy carefully as it governs your use of our website and services.
2. DATA COLLECTED
We collect different types of information to provide our services effectively and enhance your experience.
DATA STORAGE LOCATION
Our website and its associated data are primarily managed within Zambia. However, we may utilize international service providers for specific functionalities, and in such cases, we will ensure your data is handled with appropriate safeguards.
REGISTRATION DATA
If you register on our website (when this functionality is implemented), we may store your chosen username, email address, and any additional personal information you add to your user profile. You will typically be able to see, edit, or delete your personal information at any time (except possibly your username). Website administrators may also have access to this information.
SERVICE BOOKING/INQUIRY DATA
When you contact us via email or WhatsApp to book our services (One on One Coaching, Group Membership, Customised Meal Plans, Consultations), we will collect the information you provide in your communication, such as your name, email address, phone number, and any other details relevant to your inquiry or booking. This information is used to respond to your requests, schedule services, and manage your participation in our programs.
COMMENTS (If Applicable)
If you leave comments on our website (if this feature is enabled), we may collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection.
CONTACT FORM (If Applicable)
If we implement a contact form on our site, information submitted through it will be sent to our designated email address. These submissions will be kept for customer service purposes and will not be used for marketing purposes or shared with third parties without your explicit consent.
ANALYTICS
We may use analytics tools to understand how users interact with our website. This typically involves the collection of anonymous or pseudonymized data about website usage. If we use Google Analytics, you may be able to opt-out as described in their policies.
CASES FOR USING THE PERSONAL DATA
We may use your personal information for the following purposes:
- To respond to your inquiries and process service bookings.
- To provide you with the services you have requested.
- To communicate with you about your program or consultation.
- To send you relevant updates and information about our services (with your consent where required).
- To improve our website and services.
To ensure the security and proper functioning of our website.
3. EMBEDDED CONTENT
Our website may contain embedded content (e.g., videos). Embedded content from other websites behaves in the same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. We encourage you to review the privacy policies of any third-party websites you visit.
4. COOKIES (If Applicable)
Our website may use cookies – small text files placed on your device to help the site provide a better user experience. Cookies can be used to remember user preferences, and provide anonymized tracking data to third-party applications. You can usually disable cookies through your browser settings, though this may affect the functionality of some websites.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client on our site (if registration is implemented), we generally do not have access to personally identifiable information about you unless you contact us directly.
If you become a client and provide personal information for service booking, your data may be accessed by:
- Dr. Kunda Phiri and authorized personnel at The Weight Loss Clinic for the purpose of providing services and support.
- Our system administrators for website maintenance and security.
6. THIRD PARTY ACCESS TO YOUR DATA
We are committed to protecting your privacy and will not share your personal information with third parties except in the following limited circumstances:
- Service Providers: We may use third-party service providers to assist us in delivering our services (e.g., for communication or scheduling). We will ensure these providers are contractually obligated to protect your data.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
We will not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent.
7. HOW LONG WE RETAIN YOUR DATA FOR
We will retain your personal data for as long as necessary to provide you with our services, fulfill the purposes outlined in this Privacy Policy, or as required by law. For example, information related to service bookings will be kept for a reasonable period to manage your program and for our internal records. If you make an inquiry but do not become a client, we will typically retain your communication for a reasonable period for follow-up and then securely delete it.
8. SECURITY MEASURES
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Thesemeasures may include secure data storage and other appropriate technical and organizational safeguards.
9. YOUR DATA RIGHTS
You have certain rights regarding your personal data:
- Access: You may have the right to request access to the personal data we hold about you.
- Correction: You may have the right to request that we correct any inaccurate or incomplete personal data.
- Erasure: You may have the right to request the deletion of your personal data, subject to certain exceptions.
- Objection: You may have the right to object to the processing of your personal data in certain circumstances.
To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.
10. THIRD PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
We may disclose your information when we believe in good faith that disclosure is necessary to comply with the law, enforce our policies, or protect our rights, property, or safety, or the rights, property, or safety of others. Any such disclosure will be done in accordance with the laws of Zambia.
12. CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
